PrinterLogic Release Notes

Release Date: August 4th, 2023

Fixed Issues

An issue when migrating printers using the migration tool that contained special characters, specifically the ":" causing it to not remove the existing printer on the client has been resolved. - PI - 51052
An issue causing the Ricoh CPA with SSO enabled to not get a valid HTTP response then causing SSO to not function as expected has been resolved. - PI-49131
An issue when limiting access to the Admin Console Tools menu using a custom role, causing the menu to not show if all boxes aren't checked has been resolved. - PI-48225

Known Issues

When using LDAP in conjunction with Identity Sync to synchronize groups, users are appearing in identities, while the groups are not being synchronized as expected. - PI-51117
When installing the Mac client 25.1.0.640 via the Self-Service Portal, an error with creating a connection with the server is caused. - PI - 51061
When logging in with an IdP to the self-service Portal or Admin Console, a message is quickly displayed showing "The server returned an invalid response." This message IS expected behavior, but is showing for a longer than normal period of time for some customers, causing some concern. However, the login is still happening once the message goes away. - PI - 51010
When clicking on the "Lost Password" option on the Admin Console Login screen, no reset email is sent and an error is given of "We are unable to process your request at this time. Please contact support@printerlogic.com for assistance.” - PI-50732
When using an Off Network Printer and the Red Hat 8 Client, when sending a print job from a deployed printer, the job gets stuck in the CUPS queue and gives a client error. - PI-50719
On an iOS device, if printing a PDF with fillable fields from Adobe Acrobat using the "Send Copy" option, the job prints without data in the fillable fields. - PI-50712
After updating to Windows Client 25.0.0.930 some customers Ricoh CPAs are no longer functioning. - PI - 50657
If using the mobile app and trying to login using LDAP Domain\User, the user is getting an error or "Error - Please enter correct details." A temporary work around is to sign in using an email address. - PI - 50609
If using global SNMP v3 settings, CPA is failing to install. A temporary workaround is to set SNMP v3 settings at the printer level. - PI - 50596
When using a custom role created in RBAC, if the user assigned the role has a failed Data Manger import, they cannot download the failed import results. - PI-50487
Scanning a QR code from an Android phone using the camera app is not consistently opening the PrinterLogic app. - PI-50423
Running the Print Job Records report filtered down to any sub-level folder is not working as expected. - PI-50403
SNMP alerts via email are not working as expected. - PI-50377
When clicking on the search icon located at the top of the admin console, the search field does not expand, making it challenging to see what you are typing. However, despite the visual limitation, the search functionality itself still works as expected. - PI-50265
When using the Print Job Records report using the "Records" option and trying to filter with the printer name, computer name, or manager name fields, all fields display options for department names only. - PI-49994
If using Okta and attempting to sync a large group of users (1000+) an error is displayed and the sync will fail. - PI-49958
Off-Network Printing is not working correctly on a server with RDS enabled. - PI-49889
When using a badge to authenticate into the CPA, login times are taking much longer than expected. - PI-49835
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: July 28th, 2023

Fixed Issues

An issue when updating the client in Tools > Settings > Client and saving the page, causing the CPA password to be removed from the default settings found in Tools > Settings > General, resulting in CPA installation failure if using default CPA settings has been resolved. - PI - 50625
An issue with the Ricoh CPA in SSO mode, when the printer goes into sleep mode, causing an error to be displayed instead of the normal printer login page when waking up the printer has been resolved. - PI-50500

Known Issues

When using an Off Network Printer and the Red Hat 8 Client, when sending a print job from a deployed printer, the job gets stuck in the CUPS queue and gives a client error. - PI-50719
On an iOS device, if printing a PDF with fillable fields from Adobe Acrobat using the "Send Copy" option, the job prints without data in the fillable fields. - PI-50712
After updating to Windows Client 25.0.0.930 some customers Ricoh CPAs are no longer functioning. - PI - 50657
If using the mobile app and trying to login using LDAP Domain\User, the user is getting an error or "Error - Please enter correct details." A temporary work around is to sign in using an email address. - PI - 50609
If using global SNMP v3 settings, CPA is failing to install. A temporary workaround is to set SNMP v3 settings at the printer level. - PI - 50596
When using a custom role created in RBAC, if the user assigned the role has a failed Data Manger import, they cannot download the failed import results. - PI-50487
Scanning a QR code from an Android phone using the camera app is not consistently opening the PrinterLogic app. - PI-50423
Running the Print Job Records report filtered down to any sub-level folder is not working as expected. - PI-50403
SNMP alerts via email are not working as expected. - PI-50377
When clicking on the search icon located at the top of the admin console, the search field does not expand, making it challenging to see what you are typing. However, despite the visual limitation, the search functionality itself still works as expected. - PI-50265
When using the Print Job Records report using the "Records" option and trying to filter with the printer name, computer name, or manager name fields, all fields display options for department names only. - PI-49994
If using Okta and attempting to sync a large group of users (1000+) an error is displayed and the sync will fail. - PI-49958
Off-Network Printing is not working correctly on a server with RDS enabled. - PI-49889
When using a badge to authenticate into the CPA, login times are taking much longer than expected. - PI-49835
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: July 21st, 2023

Fixed Issues

An issue when setting held print jobs to purge at a set time, causing the print jobs to not purge and continue to be displayed in the Release Portal and the print job release screen on the Mobile App has been resolved.- PI-46974
An issue when in terminal server environments with the Show Client options in System Tray setting disabled, causing the icon to still show in the system tray was resolved. - PI-47286
An issue with printers that were imported using the Microsoft Import tool, making it so if you changed the driver and then tried to delete the old driver, showing a message indicating that the driver is still associated with that printer and cannot be deleted has been resolved. - PI-47845

Known Issues

When using an Off Network Printer and the Red Hat 8 Client, when sending a print job from a deployed printer, the job gets stuck in the CUPS queue and gives a client error. - PI-50719
On an iOS device, if printing a PDF with fillable fields from Adobe Acrobat using the "Send Copy" option, the job prints without data in the fillable fields. - PI-50712
After updating to Windows Client 25.0.0.930 some customers Ricoh CPAs are no longer functioning. - PI - 50657
After updating the client in Tools > Settings > Client and saving the page, the CPA password is being removed from the default settings found in Tools > Settings > General, causing CPA installation to fail if using default CPA settings. - PI - 50625
If using the mobile app and trying to login using LDAP Domain\User, the user is getting an error or "Error - Please enter correct details." A temporary work around is to sign in using an email address. - PI - 50609
If using global SNMP v3 settings, CPA is failing to install. A temporary workaround is to set SNMP v3 settings at the printer level. - PI - 50596
With the Ricoh CPA in SSO mode, if the printer goes into sleep mode, an error is displayed instead of the normal printer login page when waking up the printer. Refreshing the screen does resolve the issue. - PI-50500
When using a custom role created in RBAC, if the user assigned the role has a failed Data Manger import, they cannot download the failed import results. - PI-50487
Scanning a QR code from an Android phone using the camera app is not consistently opening the PrinterLogic app. - PI-50423
Running the Print Job Records report filtered down to any sub-level folder is not working as expected. - PI-50403
SNMP alerts via email are not working as expected. - PI-50377
When clicking on the search icon located at the top of the admin console, the search field does not expand, making it challenging to see what you are typing. However, despite the visual limitation, the search functionality itself still works as expected. - PI-50265
When using the Print Job Records report using the "Records" option and trying to filter with the printer name, computer name, or manager name fields, all fields display options for department names only. - PI-49994
If using Okta and attempting to sync a large group of users (1000+) an error is displayed and the sync will fail. - PI-49958
Off-Network Printing is not working correctly on a server with RDS enabled. - PI-49889
When using a badge to authenticate into the CPA, login times are taking much longer than expected. - PI-49835
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: July 14th, 2023

Fixed Issues

An issue causing scheduled reports to not send if the report contains several printers (60+) with several print jobs (400+) has been resolved. - PI-47632
An issue where the Windows Client was sending print job info with a blank user when checking quota has been resolved. - PI-50558
An issue causing the change not to be recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object has been resolved. - PI-47932

Known Issues

After updating to Windows Client 25.0.0.930 some customers Ricoh CPAs are no longer functioning. - PI - 50657
After updating the client in Tools > Settings > Client and saving the page, the CPA password is being removed from the default settings found in Tools > Settings > General, causing CPA installation to fail if using default CPA settings. - PI - 50625
If using the mobile app and trying to login using LDAP Domain\User, the user is getting an error or "Error - Please enter correct details." A temporary work around is to sign in using an email address. - PI - 50609
If using global SNMP v3 settings, CPA is failing to install. A temporary workaround is to set SNMP v3 settings at the printer level. - PI - 50596
With the Ricoh CPA in SSO mode, if the printer goes into sleep mode, an error is displayed instead of the normal printer login page when waking up the printer. Refreshing the screen does resolve the issue. - PI-50500
When using a custom role created in RBAC, if the user assigned the role has a failed Data Manger import, they cannot download the failed import results. - PI-50487
Scanning a QR code from an Android phone using the camera app is not consistently opening the PrinterLogic app. - PI-50423
Running the Print Job Records report filtered down to any sub-level folder is not working as expected. - PI-50403
SNMP alerts via email are not working as expected. - PI-50377
When clicking on the search icon located at the top of the admin console, the search field does not expand, making it challenging to see what you are typing. However, despite the visual limitation, the search functionality itself still works as expected. - PI-50265
When using the Print Job Records report using the "Records" option and trying to filter with the printer name, computer name, or manager name fields, all fields display options for department names only. - PI-49994
If using Okta and attempting to sync a large group of users (1000+) an error is displayed and the sync will fail. - PI-49958
Off-Network Printing is not working correctly on a server with RDS enabled. - PI-49889
When using a badge to authenticate into the CPA, login times are taking much longer than expected. - PI-49835
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: July 7th, 2023

Fixed Issues

No fixed issues to report.

Known Issues

With the Ricoh CPA in SSO mode, if the printer goes into sleep mode, an error is displayed instead of the normal printer login page when waking up the printer. Refreshing the screen does resolve the issue. - PI-50500
When using a custom role created in RBAC, if the user assigned the role has a failed Data Manger import, they cannot download the failed import results. - PI-50487
Scanning a QR code from an Android phone using the camera app is not consistently opening the PrinterLogic app. - PI-50423
Running the Print Job Records report filtered down to any sub-level folder is not working as expected. - PI-50403
SNMP alerts via email are not working as expected. - PI-50377
When clicking on the search icon located at the top of the admin console, the search field does not expand, making it challenging to see what you are typing. However, despite the visual limitation, the search functionality itself still works as expected. - PI-50265
When using the Print Job Records report using the "Records" option and trying to filter with the printer name, computer name, or manager name fields, all fields display options for department names only. - PI-49994
If using Okta and attempting to sync a large group of users (1000+) an error is displayed and the sync will fail. - PI-49958
Off-Network Printing is not working correctly on a server with RDS enabled. - PI-49889
When using a badge to authenticate into the CPA, login times are taking much longer than expected. - PI-49835
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: June 30th, 2023

Fixed Issues

An issue causing some users issues when logging in when using an IdP has been resolved. - PI-49159
An issue causing the Release Portal to not show the release button when opened on a mobile devices web browser has been resolved. - PI-46954

Known Issues

When clicking on the search icon located at the top of the admin console, the search field does not expand, making it challenging to see what you are typing. However, despite the visual limitation, the search functionality itself still works as expected. - PI-50265
When using the Print Job Records report using the "Records" option and trying to filter with the printer name, computer name, or manager name fields, all fields display options for department names only. - PI-49994
If using Okta and attempting to sync a large group of users (1000+) an error is displayed and the sync will fail. - PI-49958
Off-Network Printing is not working correctly on a server with RDS enabled. - PI-49889
When using a badge to authenticate into the CPA, login times are taking much longer than expected. - PI-49835
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: June 23rd, 2023

Fixed Issues

An issue when printing from an iOS device to a pull printer, causing it to take 1-2 minutes for the print preview to be displayed and the print button to become available has been resolved. - PI-47443
An issue when using Quota Management and using tracking of "price per page" with a cost template using European formats, causing an error to displayed indicating "one value must be higher than 0" even when all values are set above 0 has been resolved. - PI-47638
An issue when using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), causing the print job to not be sent to the off-network printer has been resolved. - PI-48011
A Security Vulnerability regarding Cookie returned in response body has been resolved. - OVE-20230524-0017 - Cookie returned in response body

Known Issues

When using the Print Job Records report using the "Records" option and trying to filter with the printer name, computer name, or manager name fields, all fields display options for department names only. - PI-49994
If using Okta and attempting to sync a large group of users (1000+) an error is displayed and the sync will fail. - PI-49958
Off-Network Printing is not working correctly on a server with RDS enabled. - PI-49889
When using a badge to authenticate into the CPA, login times are taking much longer than expected. - PI-49835
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: June 15th, 2023

Fixed Issues

An issue when using a CSV or XML file to upload data using the Data Manager, not working correctly has been resolved. - PI-49774
An issue when using Mac Client 25.1.0.635, and signing into the Self-Service Portal using IdP credentials resulting in an error of "Could not get security info. See log for details" has been resolved. - PI-49771
An issue causing the Igel OS to not pass login information to the PrinterLogic Client has been resolved. - PI-49716
An issue where the wrong port was being used, causing issues with LDP printers when using Quota Management has been resolved. - PI-48103

Known Issues

Off-Network Printing is not working correctly on a server with RDS enabled. - PI-49889
When using a badge to authenticate into the CPA, login times are taking much longer than expected. - PI-49835
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: June 12th, 2023

Updates

New Support:

PrinterLogic now offers support for Red Hat 8. You can find the new Red Hat 8 deployable client package in Tools > Settings > Client. The Client installation instructions are in the Install the Client on Red Hat topic. Red Hat 7 and 8 will share the same client version number.

New Setting:

Tools > Portal Settings
- Enable "Automatic Self-service Portal and Release Portal" Login
  By selecting this option, the Self-service Portal and Release Portal will automatically log in the user based on who the Client recognizes as logged into the machine. Conversely, if the option is deselected, users will be required to log in each time they want to access one of the portals. It is important to note that enabling this feature will prompt you to acknowledge a modal warning before proceeding. For existing customers, current behavior will be the same unless they disable this setting. For new customers, this setting will be disabled by default, with the option to enable it if desired. Additional information can be found in the Portal Settings topic.
  
  Enabling this feature grants an authenticated user with valid server credentials the ability to impersonate another user. This impersonation allows the user to view print jobs that are currently held, as well as prematurely release or redirect them to accessible printers within your organization. It is important to consider the risk of enabling this feature, as it introduces the possibility of unauthorized access and potential misuse of print jobs by the impersonator.

Fixed Issues

An issue when using IP address printer deployments, causing some folders to not be displayed on iOS and Android devices has been resolved. - PI-48164
An issue when running the Print Job Records report, when entering filter data in and running the report giving an error of "You are not logged in, or your session has expired" has been resolved. - PI-49723
A security issue regarding Oauth Security bypass has been resolved - OVE-20230524-0016 - OAUTH security bypass
A security issue regarding Insufficient Authorization Checks has been resolved. - OVE-20230524-0010 - Insufficient Authorization Checks
A security issue regarding Known Vulnerability Components has been resolved. - OVE-20230524-0018 - Known vulnerable components in use

Known Issues

When using a CSV or XML file to upload data using the Data Manager, nothing happens to include no error messages, and the screen remains blank. - PI-49774
If using Mac Client 25.1.0.635, signing into the Self-Service Portal using IdP credentials results in an error of "Could not get security info. See log for details." - PI-49771
Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using an IdP such as Azure, if the user is not logged into the IdP and goes to the Self-Service Portal to get a code to register a badge, when registering the badge at the printer, a placeholder is created in the admin console, and unable to be deleted. - PI-48957
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: June 9th, 2023

Fixed Issues

An issue when using an IdP such as Azure, if the user was not logged into the IdP and then went to the Self-Service Portal to get a code to register a badge, when registering the badge at the printer, a placeholder was created in the admin console, that could not be deleted. This has been resolved. - PI-48957
An issue causing Mac workstations to not show on the Workstations Report has been resolved. - PI-46264
An issue to avoid removing deployed printers when the IdP server is unreachable or in a bad state has been resolved. - PI-39385
A security issue regarding authentication bypass has been resolved - OVE-20230524-0001 - Authentication Bypass - PI-49184
A security issue regarding SQL Injection has been resolved. - OVE-20230524-0002 - SQL Injection - PI-49185
A security issue regarding Cross-Site Scripting has been resolved. - OVE-20230524-0003 - Cross Site Scripting - PI-49186
A security issue regarding Weak password encryption/encoding has been resolved. - OVE-20230524-0007 - Weak password encryption/encoding in use - PI-49190
A security issue regarding Insufficient CSRF protection has been resolved. - OVE-20230524-0008 - Insufficient CSRF protection - PI-49191
A security issue regarding Arbitrary content inclusion via iframe has been resolved. - OVE-20230524-0012 - Arbitrary content inclusion via iframe - PI-49196
A security issue regarding Remote Network Scanning (XSPA)/DoS has been resolved. - OVE-20230524-0013 - Remote Network Scanning (XSPA)/DoS - PI-49197

Known Issues

Creating print job costs templates allows the entry of six digits following the decimal point, but Quota Management cost tracking only allows two numbers following the decimal point. - PI-49724
When running the Print Job Records report, entering filter data in and running the report gives an error of "You are not logged in, or your session has expired." - PI-49723
SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using an IdP such as Azure, if the user is not logged into the IdP and goes to the Self-Service Portal to get a code to register a badge, when registering the badge at the printer, a placeholder is created in the admin console, and unable to be deleted. - PI-48957
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
When using IP address printer deployments, not all folders are being displayed on iOS and Android devices. - PI-48164
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: June 2nd, 2023

Fixed Issues

Our SaaS platform has implemented a number of security updates to ensure a robust defense against vulnerabilities. At Vasion, we prioritize security and have established a clear policy and process for addressing any potential vulnerabilities. To stay updated with application security updates and ongoing vulnerability resolutions, please refer to the Security Bulletins, OVEs, & CVEs topic. For detailed information about PrinterLogic's commitment to security and privacy, visit our Security and Privacy at PrinterLogic site. To learn more about Vasion's security certifications, visit the Vasion Trust Center site. Your safety and data protection are our utmost priority.
An issue causing some users to be unable to login to the admin console when using an IdP has been resolved. - PI-49327

Known Issues

SNMP Service is not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using an IdP such as Azure, if the user is not logged into the IdP and goes to the Self-Service Portal to get a code to register a badge, when registering the badge at the printer, a placeholder is created in the admin console, and unable to be deleted. - PI-48957
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
When using IP address printer deployments, not all folders are being displayed on iOS and Android devices. - PI-48164
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: May 25th, 2023

Fixed Issues

Fixed an issue causing the Mac Client to not install correctly resulting in inability to install printers. - PI-48092
Fixed an issue when using a Mac, causing a printer assigned via LPD to not print as expected. - PI-48103

Known Issues

SNMP Service is not working corectly when using SNMPv3 with a printer that does not have a Context Engine ID. - PI-49289
If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using an IdP such as Azure, if the user is not logged into the IdP and goes to the Self-Service Portal to get a code to register a badge, when registering the badge at the printer, a placeholder is created in the admin console, and unable to be deleted. - PI-48957
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
When using IP address printer deployments, not all folders are being displayed on iOS and Android devices. - PI-48164
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: May 19th, 2023

Fixed Issues

An issue causing SNMP to stop working in environments with a large number of printers (14,000+) has been resolved. - PI-44409

Known Issues

If you are using Pull/Secure printing and have used all available licenses, a prompt will notify you of being out of licenses with an option to disable licenses used if desired. Currently, selecting the option to disable licenses is not removing consumed licenses when selected as designed. - PI-49161
When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using an IdP such as Azure, if the user is not logged into the IdP and goes to the Self-Service Portal to get a code to register a badge, when registering the badge at the printer, a placeholder is created in the admin console, and unable to be deleted. - PI-48957
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
When using IP address printer deployments, not all folders are being displayed on iOS and Android devices. - PI-48164
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: May 12th, 2023

Fixed Issues

An issue causing the Ricoh CPA to not be installed when using PrinterApps version 25.0.1214 has been resolved with PrinterApps version 25.0.1218. - PI-48343
An issue when the Overview: B&W/Color report was generated that was causing the first graph to display a "No Results Found" error has been resolved. - PI-47311
An issue when downloading a Print Job Records report, causing the "Job Type" column to be missing in the CSV file, has been resolved. - PI-47200

Known Issues

When SSO with Badge and PIN authorization is enabled at a Ricoh printer, clicking the "Check Status" button at the bottom of the CPA screen disables badge scan authentication. Clicking on "Check Status" again then allows badging to function. - PI-49051
When using the SNMP service, large amounts of CPU/RAM is being used. - PI-49013
When using Off-Network Printing, Secure Release print jobs are being shown as normal print jobs in reports. - PI-49004
When using an IdP such as Azure, if the user is not logged into the IdP and goes to the Self-Service Portal to get a code to register a badge, when registering the badge at the printer, a placeholder is created in the admin console, and unable to be deleted. - PI-48957
When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
When using IP address printer deployments, not all folders are being displayed on iOS and Android devices. - PI-48164
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: May 5th, 2023

Fixed Issues

An issue with the SNMP service not updating to reflect new IP addresses when changed in the Admin Console has been resolved. - PI-46410
An issue with Quota Management causing an LDAP user to be incorrectly identified when IdP was disabled has been resolved. This allowed end-users to print to a secure printer when they were over their set quota. - PI-42942
An issue causing a users print quota to not be displayed in the Self-service Portal has been resolved. - PI-46324
An issue when using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range causing no printers to be displayed has been resolved. - PI-46799
An issue with the iOS app causing the QR button to not open the camera to scan a QR code has been resolved with latest app release. More information on the app can be found in the Mobile App Release Notes.- PI-48299

Known Issues

When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
When using the latest Chrome OS extension version, the Advanced Settings printing option does not show. PI-48686
When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
When using IP address printer deployments, not all folders are being displayed on iOS and Android devices. - PI-48164
A folder assignment for an admin user cannot be removed from the admin if the folder was removed from the tree structure first. - PI-48124
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
When the Overview: B&W/Color report is generated, the first graph displays a No Results Found error. - PI-47311
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When downloading a Print Job Records report, the "Job Type" column is missing in the .CSV file. - PI-47200
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: April 28th, 2023

Fixed Issues

An issue for Toshiba CPA 2.0, when in SSO provider mode, the time out for the logged-in user is not working, causing a user to remain logged in on the device is resolved. - PI-48140
An issue where if password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen, has been resolved. - PI-48045
An issue with printer deployments inserted via Data Manager not showing correctly has been resolved. - PI-48185
An issue with the Ricoh CPA being unable to install in printer apps version 25.0.124 has been resolved in version 25.0.1218. The printer apps version automatically updates in environments without special restrictions. - PI-48343

Known Issues

When using Okta IDP, users are not found in Quota management when added via groups. - PI-48439
If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
When the Overview: B&W/Color report is generated, the first graph displays a No Results Found error. - PI-47311
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When downloading a Print Job Records report, the "Job Type" column is missing in the .CSV file. - PI-47200
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: April 21st, 2023

Fixed Issues

An issue with European format "price per page" cost templates not recognizing values when using Quota Management is resolved. - PI-46985

Known Issues

If printers sharing the same name are deployed to the same user, only one printer gets installed. - PI-48243
When limiting access to the Admin Console Tools menu using a custom role, the menu does not show if all boxes aren't checked. - PI-48225
On Toshiba CPA 2.0, when in SSO provider mode, the time out for the logged-in user is not working, causing a user to remain logged in on the device. - PI-48140
If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. - PI-48096
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When the Overview: B&W/Color report is generated, the first graph displays a No Results Found error. - PI-47311
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When downloading a Print Job Records report, the "Job Type" column is missing in the .CSV file. - PI-47200
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: April 14th, 2023

Fixed Issues

An issue when using an iOS device to print from Google apps (Docs, Sheets, Slides) that, after going through the print process, causes the Print option on the last page not to be visible is resolved. - PI-46985
An issue when trying to release pull print jobs from an Android device, causing the job to appear to be processed, but then showing back up in the Release Portal without printing has been resolved. - PI-47181
An issue when in environments using a single IdP, but have the multi-IdP flag enabled, causing pull and secure print jobs to not show for users has been resolved. - PI-47290

Known Issues

If password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen. - PI-48045
When using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), the print job is not sent to the off-network printer. - PI-48011
The change isn't recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object. It remains the same, affecting SNMP status gathering. - PI-47932
When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
When the Overview: B&W/Color report is generated, the first graph displays a No Results Found error. - PI-47311
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When downloading a Print Job Records report, the "Job Type" column is missing in the .CSV file. - PI-47200
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: April 7th, 2023

Fixed Issues

An issue that was causing some customers to experience extreme increases in traffic during off hours, and would sometimes cause users to receive an error message about the client service being unavailable when they try to install a printer from the self-service portal has been resolved. - PI-47379
An issue where non lower case home urls were causing off network jobs to fail with a 400 message has been resolved. - PI-47505
An issue when performing a migration that was causing print mappings to not convert printers to Direct-IP has been resolved. - PI-43675

Known Issues

When exporting a scheduled Print Job Records report and using the localization format of fr_FR, the numbers are being displayed with an invalid character. Example: 3?400 - PI-47912
With printers that have been imported using the Microsoft Import tool, if you change the driver and then try to delete the old driver, a message is displayed indicating that the driver is still associated with that printer and cannot be deleted. - PI-47845
When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
When the Overview: B&W/Color report is generated, the first graph displays a No Results Found error. - PI-47311
In environments using a single IdP, but have the multi-IdP flag enabled, pull and secure print jobs are not showing for users. - PI-47290
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When downloading a Print Job Records report, the "Job Type" column is missing in the .CSV file. - PI-47200
When trying to release pull print jobs from an Android device, the job appears to be processed, but then shows back up in the Release Portal without printing. - PI-47181
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When using an iOS device to print from Google apps (Docs, Sheets, Slides) after going through the print process, at the last page the Print option is not visible. The button is still there but not visible. Clicking in the area of the button will still print. - PI-46985
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: March 31st, 2023

Fixed Issues

An issue when using Ricoh printers with SSO enabled that when end users log in, it takes them back to the login screen as opposed to opening the CPA has been resolved. - PI-45724
A change to improve the SNMP service functionality was released. The SNMP service now uses "agent-api.app.printercloud.com", (modified with your region ID) and will update automatically for SaaS customers who have not restricted Service Client updates. Customers who have restricted Service Client updates will continue to use the previous service. Reference the Allow List URLS for your region on our Requirements & Supported Environments page.

Known Issues

When using the Mac OS, the first time logging into the client when using an IdP, multiple browser tabs are opening. - PI-47649
When using Quota Management and using tracking of "price per page" with a cost template using European formats, an error is displayed indicating "one value must be higher than 0" even when all values are set above 0. - PI-47638
Scheduled reports are not sending if the report contains several printers (60+) with several print jobs (400+). - PI-47632
PrinterApps Log is indicating that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked. This is cosmetic only and is an indicator that the system is checking for the activation of all settings. Work is being scheduled to modify the wording to make the process more clear. - PI-47539
When configuring SMTP or email printing, when sending a test email during the configuration, an error of "Unable to test SMTP connection" is displayed even though the connection is successful. - PI-47520
When printing from an iOS device to a pull printer, it is taking 1-2 minutes for the print preview to be displayed and the print button to become available. - PI-47443
When the Overview: B&W/Color report is generated, the first graph displays a No Results Found error. - PI-47311
In environments using a single IdP, but have the multi-IdP flag enabled, pull and secure print jobs are not showing for users. - PI-47290
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When downloading a Print Job Records report, the "Job Type" column is missing in the .CSV file. - PI-47200
When trying to release pull print jobs from an Android device, the job appears to be processed, but then shows back up in the Release Portal without printing. - PI-47181
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When using an iOS device to print from Google apps (Docs, Sheets, Slides) after going through the print process, at the last page the Print option is not visible. The button is still there but not visible. Clicking in the area of the button will still print. - PI-46985
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: March 24th, 2023

Fixed Issues

An issue with the Internal Routing Service circle for ONP always showing red has been resolved. - PI-44673
An issue with OM Plus print jobs not immediately printing when sent via SAP, Cerner, or using the LPR service has been resolved. - PI-46969

Known Issues

When the Overview: B&W/Color report is generated, the first graph displays a No Results Found error. - PI-47311
In environments using a single IdP, but have the multi-IdP flag enabled, pull and secure print jobs are not showing for users. - PI-47290
In terminal server environments with the Show Client options in System Tray setting disabled, the icon still shows on the system tray. - PI-47286
When downloading a Print Job Records report, the "Job Type" column is missing in the .CSV file. - PI-47200
When trying to release pull print jobs from an Android device, the job appears to be processed, but then shows back up in the Release Portal without printing. - PI-47181
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When using an iOS device to print from Google apps (Docs, Sheets, Slides) after going through the print process, at the last page the Print option is not visible. The button is still there but not visible. Clicking in the area of the button will still print. - PI-46985
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: March 17th, 2023

Fixed Issues

An issue when using the Android Mobile App, causing Off-network printing to not function has been resolved. - PI-46281
An issue when using LDAP and attempting to register a badge in the Badge Management screen causing the badge to not show as registered in the list has been resolved. - PI-45573
An issue with scheduled reports only sending once when they are set to repeat daily been resolved. - PI-44938
An issue when using Off-Network Printing with Direct IP Primary set, causing printing to a pull printer to time out and cause a delay has been resolved. - PI-46573
An issue causing Off-Network Printing to not work If using the 25.1.0.625 Mac Client, has been resolved in the 25.1.0.627 Mac Client build. - PI-46948

Known Issues

When downloading a Print Job Records report, the "Job Type" column is missing in the .CSV file. - PI-47200
When trying to release pull print jobs from an Android device, the job appears to be processed, but then shows back up in the Release Portal without printing. - PI-47181
When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When using an iOS device to print from Google apps (Docs, Sheets, Slides) after going through the print process, at the last page the Print option is not visible. The button is still there but not visible. Clicking in the area of the button will still print. - PI-46985
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
With the latest Mac Client (25.1.0.620) Pull Printing is not functioning. - PI-46566
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
The Internal Routing Service circle for ONP always shows red. PI-44673
Windows Print Server Links are not functioning as designed. - PI-29241
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: March 10th, 2023

Fixed Issues

An issue that was allowing end-users to print to a secure printer when they were over their set quota has been resolved. - PI-42942
An issue causing the Workstation report to show the incorrect OS for Windows 2019 Server and Windows 11 machines has been resolved. - PI-45378
An issue when using Quota Management and the cost option for calculating usage, when entering a decimal or other symbol as a decimal representation causing the error of "The BW must be a number," and not allowing the continue option to be selected has been resolved. - PI-42824

Known Issues

When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. - PI-47118
When using an iOS device to print from Google apps (Docs, Sheets, Slides) after going through the print process, at the last page the Print option is not visible. The button is still there but not visible. Clicking in the area of the button will still print. - PI-46985
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
If using the 25.1.0.625 Mac Client, Off-Network Printing is not working. - PI-46948
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
With the latest Mac Client (25.1.0.620) Pull Printing is not functioning. - PI-46566
When using Off-Network Printing with Direct IP Primary set, printing to a pull printer is timing out causing the print job to print to Off-Network Printing causing a delay. - PI-46573
When using the Android Mobile App, Off-network printing is not functioning. - PI-46281
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
When using LDAP and attempting to register a badge in the Badge Management screen the badge will not show as registered in the list. A work-around is to register it in the self-service portal until this is fixed. - PI-45573
Scheduled reports are only sending once when set to repeat daily. - PI-44938
The Internal Routing Service circle for ONP always shows red. PI-44673
Windows Print Server Links are not functioning as designed. - PI-29241
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: March 3rd, 2023

Fixed Issues

An issue when releasing IPP print jobs with the iOS app, causing the release to fail or print out several pages of trash, has been resolved. - PI-44427
An issue causing Portal Security to not function as expected on the mobile app has been resolved. - PI-45941
An issue has been resolved when using the mobile app with a QR code release presenting a time stamp of GMT instead of local time. - PI-45273
An issue when using an IP address range deployment with 192.168.128.XXX series in the range, causing printers to be deployed to all users instead of just those in that range has been resolved. - PI-45819
An issue with some Ricoh printers, when using SSO, if the printer is in a sleep mode, touching the screen was causing the printer to show an error indicating it was not able to load "cpp-ui.app.printercloud.com." has been resolved - PI-45763
An issue with the 25.1.0.620 Mac Client when right clicking on the icon in the top menu bar, causing the Login with IdP option to not be displayed has been resolved with Mac Client 25.1.0.625. - PI-46551

Known Issues

When using an iOS device to print from Google apps (Docs, Sheets, Slides) after going through the print process, at the last page the Print option is not visible. The button is still there but not visible. Clicking in the area of the button will still print. - PI-46985
When running the Print Job Records report, if un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, the printers are still showing in the report. - PI-46976
When setting held print jobs to purge at a set time, the print jobs are not purged and continue to be displayed in the Release Portal and the print job release screen on the Mobile App.- PI-46974
When printing a pull/secure print job using the Release Portal on a mobile device web browser, the "Release" button is not being displayed. - PI-46954
If using the 25.1.0.625 Mac Client, Off-Network Printing is not working. - PI-46948
When using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range no printers are being displayed. - PI-46799
SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
With the latest Mac Client (25.1.0.620) Pull Printing is not functioning. - PI-46566
When using Off-Network Printing with Direct IP Primary set, printing to a pull printer is timing out causing the print job to print to Off-Network Printing causing a delay. - PI-46573
When using the Android Mobile App, Off-network printing is not functioning. - PI-46281
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
When using LDAP and attempting to register a badge in the Badge Management screen the badge will not show as registered in the list. A work-around is to register it in the self-service portal until this is fixed. - PI-45573
Workstation report is showing the incorrect OS for Windows 2019 Server and Windows 11 machines. - PI-45378
Scheduled reports are only sending once when set to repeat daily. - PI-44938
The Internal Routing Service circle for ONP always shows red. PI-44673
Windows Print Server Links are not functioning as designed. - PI-29241
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
When using Quota Management using the cost option for calculating usage, entering a decimal or other symbol as a decimal representation presents the error of "The BW must be a number" not allowing the continue option to be selected. - PI-42824
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145

Release Date: February 24th, 2023

Fixed Issues

An issue when scheduling reports in PDF format with more than one email recipient listed causing the report to not be generated has been resolved. - PI-46469

Known Issues

SNMP data is not reporting completely if you are using workstations to monitor and report. - PI-46675
With the latest Mac Client (25.1.0.620) Pull Printing is not functioning. - PI-46566
When using Off-Network Printing with Direct IP Primary set, printing to a pull printer is timing out causing the print job to print to Off-Network Printing causing a delay. - PI-46573
With the 25.1.0.620 Mac Client when right clicking on the icon in the top menu bar, the Login with IdP option is not being displayed. - PI-46551
When using the Android Mobile App, Off-network printing is not functioning. - PI-46281
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
When using the mobile app, using portal security to deploy printers is causing the printers to not be displayed. - PI-45941
When using an IP address range deployment with 192.168.128.XXX series in the range, printers are being deployed to all users instead of just those in that range. - PI-45819
For some Ricoh printers, when using SSO, if the printer is in a sleep mode, touching the screen causes the printer to show an error indicating it was not able to load "cpp-ui.app.printercloud.com." - PI-45763
When using LDAP and attempting to register a badge in the Badge Management screen the badge will not show as registered in the list. A work-around is to register it in the self-service portal until this is fixed. - PI-45573
Workstation report is showing the incorrect OS for Windows 2019 Server and Windows 11 machines. - PI-45378
Scheduled reports are only sending once when set to repeat daily. - PI-44938
When using the iOS mobile app for secure release using a QR code, it is showing a time stamp of GMT instead of local time. - PI-45273
The Internal Routing Service circle for ONP always shows red. PI-44673
Windows Print Server Links are not functioning as designed. - PI-29241
When attempting to delete Comments from the General Tab of a printer object the deleted text remains visible in the printer list within the client and on the Self-Service Portal. - PI-43558
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
When using Quota Management using the cost option for calculating usage, entering a decimal or other symbol as a decimal representation presents the error of "The BW must be a number" not allowing the continue option to be selected. - PI-42824
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145
MAC: Pull Print jobs are being delayed due to LDAP queries. - PI-37850

Release Date: February 17th, 2023

Fixed Issues

An issue when scheduling reports using PDF as the format causing them to not generate has been resolved. - PI-32155
An issue causing the IDP authentication app to not update correctly causing IDP logins to fail has been resolved. - PI-46048

Known Issues

When scheduling reports in PDF format and more than one email recipient is listed the report is not being generated. - PI-46469
When using the Android Mobile App, Off-network printing is not functioning. - PI-46281
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
When using the mobile app, using portal security to deploy printers is causing the printers to not be displayed. - PI-45941
When using an IP address range deployment with 192.168.128.XXX series in the range, printers are being deployed to all users instead of just those in that range. - PI-45819
For some Ricoh printers, when using SSO, if the printer is in a sleep mode, touching the screen causes the printer to show an error indicating it was not able to load "cpp-ui.app.printercloud.com." - PI-45763
When using LDAP and attempting to register a badge in the Badge Management screen the badge will not show as registered in the list. A work-around is to register it in the self-service portal until this is fixed. - PI-45573
Workstation report is showing the incorrect OS for Windows 2019 Server and Windows 11 machines. - PI-45378
Scheduled reports are only sending once when set to repeat daily. - PI-44938
When using the iOS mobile app for secure release using a QR code, it is showing a time stamp of GMT instead of local time. - PI-45273
The Internal Routing Service circle for ONP always shows red. PI-44673
Windows Print Server Links are not functioning as designed. - PI-29241
When attempting to delete Comments from the General Tab of a printer object the deleted text remains visible in the printer list within the client and on the Self-Service Portal. - PI-43558
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
When using Quota Management using the cost option for calculating usage, entering a decimal or other symbol as a decimal representation presents the error of "The BW must be a number" not allowing the continue option to be selected. - PI-42824
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145
MAC: Pull Print jobs are being delayed due to LDAP queries. - PI-37850

Release Date: February 10th, 2023

New Feature

Feature: Ability to purge all historical print job titles from the database.
Bundle: Core availability
Benefiting Persona: IT admin, Security teams
Problem Solved: Due to potentially sensitive information in print job titles, You can remove titles to mitigate exposure.
Description: On the Printing Settings Tab located at Tools > Settings > Printing, in the Print Jobs section, there is a setting to Include print job titles in reports. If this is enabled, print job titles are stored in the database for reporting purposes. If the option is not selected, then titles are not displayed in reports. The choice is now there to Purge all historical records of print job titles from the database if used in the past, and for security reasons, you no longer want them saved in the database.

Fixed Issues

An issue when using the Android app, signing in using an IdP causing printers and print jobs to not be shown has been resolved. - PI-45940
An issue causing SNMP alerts to not consistently send emails when a printer is in an error state has been resolved. - PI-45384
An issue when using Google OIDC causing a user to get logged out after a set time, and the system is not able to auto-renew the login has been resolved. - PI-42790
An issue when using Google IdP, causing users titles to not consistently show on the Print Job report has been resolved. - PI-42546

Known Issues

When using the Android Mobile App, Off-network printing is not functioning. - PI-46281
In environments using Mac workstations, the machines are not being shown on the Workstations Report. - PI-46264
When setting multiple deployment options for the same user, default printer priority is not consistently respected. - PI-46135
If using an IdP and attempting to login using the system tray icon, no login occurs and no errors are shown. - PI-46048
When using the mobile app, using portal security to deploy printers is causing the printers to not be displayed. - PI-45941
When using an IP address range deployment with 192.168.128.XXX series in the range, printers are being deployed to all users instead of just those in that range. - PI-45819
For some Ricoh printers, when using SSO, if the printer is in a sleep mode, touching the screen causes the printer to show an error indicating it was not able to load "cpp-ui.app.printercloud.com." - PI-45763
When running the Print Job Records report as a scheduled report, some customers are experiencing a "?" instead of a comma in some numbers (3?402). - PI-45762
When using LDAP and attempting to register a badge in the Badge Management screen the badge will not show as registered in the list. A work-around is to register it in the self-service portal until this is fixed. - PI-45573
Workstation report is showing the incorrect OS for Windows 2019 Server and Windows 11 machines. - PI-45378
Scheduled reports are only sending once when set to repeat daily. - PI-44938
When using the iOS mobile app for secure release using a QR code, it is showing a time stamp of GMT instead of local time. - PI-45273
The Internal Routing Service circle for ONP always shows red. PI-44673
Windows Print Server Links are not functioning as designed. - PI-29241
When attempting to delete Comments from the General Tab of a printer object the deleted text remains visible in the printer list within the client and on the Self-Service Portal. - PI-43558
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
When using Quota Management using the cost option for calculating usage, entering a decimal or other symbol as a decimal representation presents the error of "The BW must be a number" not allowing the continue option to be selected. - PI-42824
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145
MAC: Pull Print jobs are being delayed due to LDAP queries. - PI-37850
Scheduling reports using PDF as the format are not generating. - PI-32155

Release Date: February 3rd, 2023

Fixed Issues

An issue when processing email attachments that require LibreOffice, causing some attachments to show an "Access denied" error was found to be caused by placing quotations in the path. Clarity was added to documentation and in the application to mitigate this mistake. - PI-37108
An issue when using ONP with more than one Gateway assigned, causing print jobs to be printed through both gateways resulting in two print jobs being printed has been resolved. - PI-44843
An issue when printing a large job using Off-Network Printing causing the internal routing service to time out causing an error to be displayed stating "the print job has failed" even though the print job is still printing successfully has been resolved. - PI-39938
An issue when using Off-Network Printing with Direct IP set as primary method, causing an error to be shown of "Off Network Print Job Failed" even though the print job prints has been resolved. - PI-44129
An issue when installing the Ricoh CPA 2.0, causing the CPA to display "Changing the settings has finished" but the printer did not automatically restart to finish the install has been resolved. - PI-45008
An issue with IdP login failing when using an email (UPN) that contains an apostrophe has been resolved. - PI-44304
An issue causing SNMP data to take longer than normal to update and display has been resolved. - PI-43978

Known Issues

If using an IdP and attempting to login using the system tray icon, no login occurs and no errors are shown. - PI-46048
When using the mobile app, using portal security to deploy printers is causing the printers to not be displayed. - PI-45941
When using the Android app, signing in using an IdP is causing printers and print jobs to not be shown. - PI-45940
When using an IP address range deployment with 192.168.128.XXX series in the range, printers are being deployed to all users instead of just those in that range. - PI-45819
For some Ricoh printers, when using SSO, if the printer is in a sleep mode, touching the screen causes the printer to show an error indicating it was not able to load "cpp-ui.app.printercloud.com." - PI-45763
When running the Print Job Records report as a scheduled report, some customers are experiencing a "?" instead of a comma in some numbers (3?402). - PI-45762
When using LDAP and attempting to register a badge in the Badge Management screen the badge will not show as registered in the list. A work-around is to register it in the self-service portal until this is fixed. - PI-45573
SNMP alerts are not consistently sending emails when a printer is in an error state. - PI-45384
Workstation report is showing the incorrect OS for Windows 2019 Server and Windows 11 machines. - PI-45378
Scheduled reports are only sending once when set to repeat daily. - PI-44938
When using the iOS mobile app for secure release using a QR code, it is showing a time stamp of GMT instead of local time. - PI-45273
The Internal Routing Service circle for ONP always shows red. PI-44673
Windows Print Server Links are not functioning as designed. - PI-29241
When attempting to delete Comments from the General Tab of a printer object the deleted text remains visible in the printer list within the client and on the Self-Service Portal. - PI-43558
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
When using Quota Management using the cost option for calculating usage, entering a decimal or other symbol as a decimal representation presents the error of "The BW must be a number" not allowing the continue option to be selected. - PI-42824
When using Google OIDC a user gets logged out after a set time, and the system cannot auto-renew the login. - PI-42790
When using Google IdP users title is not consistently showing on Print Job report. - PI-42546
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145
MAC: Pull Print jobs are being delayed due to LDAP queries. - PI-37850
Scheduling reports using PDF as the format are not generating. - PI-32155

Release Date: January 18th, 2023

Fixed Issues

An issue with the Edge browser, when setting a home page causing it to not be respected after installing the client has been resolved. - PI-37505
An issue causing the Chrome OS to not print to some Toshiba e-STUDIO printers has been resolved. - PI-35304
An issue when using ONP printing to a pull printer without having a release printer installed causing the print job to fail has been resolved. - PI-44448
An issue when Off-Network printing is enabled, causing you to be unable to print from a machine configured as a service client has been resolved. - PI-38915
A reported issue that the PrinterLogic Client icon is not showing in the system tray when using Igel since Igel's latest release is caused by a configuration setting within Igel that requires enabling system tray icons at the system level. - PI-37006
An issue causing portal security to not work when using an IP address range has been resolved. - PI-44939
An issue when using the Auto deploy updates to item level targeting causing the client to not consistently update on the next check-in has been resolved. - PI-38631
An issue when using Quota Management causing not all users attributes to be displayed on the quota usage screen has been resolved. - PI-44028
An issue with large numbers of devices, causing the "Active Devices" list to time out and not populate has been resolved. - PI-35760
An issue when using Windows OS, causing PrinterInstaller Client versions to show version other than what was actually installed has been resolved. Fix will require uninstall and reinstall of client. - PI-35351

Known Issues

When using an IP address range deployment with 192.168.128.XXX series in the range, printers are being deployed to all users instead of just those in that range. - PI-45819
For some Ricoh printers, when using SSO, if the printer is in a sleep mode, touching the screen causes the printer to show an error indicating it was not able to load "cpp-ui.app.printercloud.com." - PI-45763
When running the Print Job Records report as a scheduled report, some customers are experiencing a "?" instead of a comma in some numbers (3?402). - PI-45762
When using LDAP and attempting to register a badge in the Badge Management screen the badge will not show as registered in the list. A work-around is to register it in the self-service portal until this is fixed. - PI-45573
SNMP alerts are not consistently sending emails when a printer is in an error state. - PI-45384
Workstation report is showing the incorrect OS for Windows 2019 Server and Windows 11 machines. - PI-45378
Scheduled reports are only sending once when set to repeat daily. - PI-44938
When using the iOS mobile app for secure release using a QR code, it is showing a time stamp of GMT instead of local time. - PI-45273
When installing the Ricoh CPA 2.0, the CPA will display "Changing the settings has finished" but the printer does not automatically restart to finish the install. - PI-45008
If using ONP with more than one Gateway assigned, print jobs are being printed through both gateways resulting in two print jobs being printed. - PI-44843
The Internal Routing Service circle for ONP always shows red. PI-44673
IdP login is failing when using an email (UPN) that contains an apostrophe. - PI-44304
When using Off-Network Printing with Direct IP set as primary method, an error is shown of "Off Network Print Job Failed" even though the print job will print. - PI-44129
Updated SNMP data is taking longer than normal to display. - PI-43978
Windows Print Server Links are not functioning as designed. - PI-29241
When attempting to delete Comments from the General Tab of a printer object the deleted text remains visible in the printer list within the client and on the Self-Service Portal. - PI-43558
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
When using Quota Management using the cost option for calculating usage, entering a decimal or other symbol as a decimal representation presents the error of "The BW must be a number" not allowing the continue option to be selected. - PI-42824
When using Google IdP users title is not consistently showing on Print Job report. - PI-42546
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
When printing a large job using Off-Network Printing, the internal routing service is timing out causing an error to be displayed stating the print job has failed even though the print job is still printing successfully. - PI-39938
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145
MAC: Pull Print jobs are being delayed due to LDAP queries. - PI-37850
When processing email attachments that require LibreOffice, some attachments are showing an "Access denied" error. - PI-37108
Scheduling reports using PDF as the format are not generating. - PI-32155

Release Date: January 3rd, 2023

Updates

Updated the User Experience on the Device Authorization screen to make it easier to find devices and to optimize performance when loading the page.

Fixed Issues

An issue with the Kyocera CPA overusing memory causing login issues has been resolved. - PI-40672
An issue when scheduling a report for the Print Job Records report causing it to send two emails instead of one has been resolved. - PI-37476
An issue when using the RFIDeas Ethernet 241 for Simple Badge Release, causing the 241 device to periodically time out, requiring a reboot of the device to work again has been resolved. - PI-44264
An issue when using Printer names with the "&" character causing issues with refreshing configurations and profile changes has been resolved. - PI-37851
An issue when using printer names with special character "é" causing the printer to not install has been resolved. - PI-42034

Known Issues

SNMP alerts are not consistently sending emails when a printer is in an error state. - PI-45384
Workstation report is showing the incorrect OS for Windows 2019 Server and Windows 11 machines. - PI-45378
Scheduled reports are only sending once when set to repeat daily. - PI-44938
When using the iOS mobile app for secure release using a QR code, it is showing a time stamp of GMT instead of local time. - PI-45273
When installing the Ricoh CPA 2.0, the CPA will display "Changing the settings has finished" but the printer does not automatically restart to finish the install. - PI-45008
Portal security is not working when using an IP address range. - PI-44939
If using ONP with more than one Gateway assigned, print jobs are being printed through both gateways resulting in two print jobs being printed. - PI-44843
The Internal Routing Service circle for ONP always shows red. PI-44673
When using ONP printing to a pull printer without a release printer installed is failing. - PI-44448
IdP login is failing when using an email (UPN) that contains an apostrophe. - PI-44304
When updating the Client using the GUID as the identifier using Intune or SCCM, the update is failing. As a work around use something other than the GUID as an identifier of the new Client. - PI-44028
When using Off-Network Printing with Direct IP set as primary method, an error is shown of "Off Network Print Job Failed" even though the print job will print. - PI-44129
Updated SNMP data is taking longer than normal to display. - PI-43978
Windows Print Server Links are not functioning as designed. - PI-29241
When attempting to delete Comments from the General Tab of a printer object the deleted text remains visible in the printer list within the client and on the Self-Service Portal. - PI-43558
When using Quota Management, not all users attributes are displaying on the quota usage screen. - PI-43268
Some printers are not showing lifetime page counts in the collected data displayed on the printers Status tab. - PI-43154
When using Quota Management using the cost option for calculating usage, entering a decimal or other symbol as a decimal representation presents the error of "The BW must be a number" not allowing the continue option to be selected. - PI-42824
When using Google IdP users title is not consistently showing on Print Job report. - PI-42546
Filtering for the automatic client updates is not happening during normal check-in. - PI-41825
When printing a large job using Off-Network Printing, the internal routing service is timing out causing an error to be displayed stating the print job has failed even though the print job is still printing successfully. - PI-39938
If Off-Network printing is enabled, you are unable to print from a machine configured as a service client. - PI-38915
If using the Auto deploy updates to item level targeting the client is not consistently updating on the next check-in as designed. - PI-38631
Some shortcut options set on Tools > Settings > Client are not respecting the disabled status on Windows machines. - PI-38145
MAC: Pull Print jobs are being delayed due to LDAP queries. - PI-37850
With the Edge browser, setting a home page is not respected after installing the client. - PI-37505
When processing email attachments that require LibreOffice, some attachments are showing an "Access denied" error. - PI-37108
The PrinterLogic Client icon is not showing in the system tray when using Igel since Igel's latest release. - PI-37006
With large numbers of devices, the "Active Devices" list times out and doesn't populate. - PI-35760
In Windows OS, PrinterInstaller Client versions being auto-updated will show version other than what was actually installed. - PI-35351
Chrome OS is not able to print to some Toshiba e-STUDIO printers. - PI-35304
Scheduling reports using PDF as the format are not generating. - PI-32155

PrinterLogic Release Notes

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