Requirements & Supported Environments

Here we provide details for system requirements for PrinterLogic and supported environments.

Third-Party Vendor Policy - PrinterLogic works with third-party products listed below—so long as the vendor continues to support them. However, when they reach “end of life” (as defined by the vendor), we can no longer support them. If this occurs, we suggest you upgrade to a newer version. We define third-party software support as “mainstream support,” not any extended support options a company like Microsoft may offer.

Printerlogic Security Compliance

Visit the Vasion Trust Center.

Allow List: SaaS Services

The following must also be exempt from SSL Deep Packet Inspection (DPI).

Allow List URLs

URL

Purpose

{yourinstance}.printercloud.com

Primary Gateway that allows the PrinterLogic clients on your network to communicate with your SaaS tenant (instance).

printerlogic.printercloud.com

The Primary gateway for API calls across all instances, customer data is separated by client ID and a security token, and data is encrypted.

agent-api.app.printercloud.com

Currently the Gateway used for SNMP service. Soon will replace cpp-ui.app.printercloud.com as the primary gateway for all Service Client communication.

static-cdn.printerlogic.com

Serves as the Gateway for delivery of static assets, such as UI pages.

gw.app.printercloud.com

Serves as the gateway for IdPs, LDAP Scim APIs, and Quota Management.

cpp-ui.app.printercloud.com

Serves as the Gateway between the Service Client, the user Interface for the CPA, and your SaaS instance.

cpa-api.app.printercloud.com

Serves as the Gateway for Control Panel Application (CPA) service.

ofn.app.printercloud.com

Serves as the main external gateway, where off network jobs will be received when using the PrinterLogic hosted external gateway.

ofn-gw.app.printercloud.com

Serves as a failover gateway for off-network print jobs when using the PrinterLogic hosted external gateway.

cdn.app.printercloud.com

Primary gateway for content delivery network - (AWS, CloudFront), and other static assets such as UI pages.

printercloudmsp.com

Only for customers under an MSP. Allows MSP to manage and troubleshoot a customer's SaaS instance.

URL

Purpose

{yourinstance}.printercloud5.com

Primary Gateway that allows the PrinterLogic clients on your network to communicate with your SaaS tenant (instance).

printerlogic.printercloud5.com

The Primary gateway for API calls across all instances, customer data is separated by client ID and a security token, and data is encrypted.

agent-api.app.printercloud5.com

Currently the Gateway used for SNMP service. Soon will replace cpp-ui.app.printercloud.com as the primary gateway for all Service Client communication.

static-cdn.printerlogic.com

Serves as the Gateway for delivery of static assets, such as UI pages.

gw.app.printercloud5.com

Serves as the gateway for IdPs, LDAP Scim APIs, and Quota Management.

cpp-ui.app.printercloud5.com

Serves as the Gateway between the Service Client, the user Interface for the CPA, and your SaaS instance.

cpa-api.app.printercloud5.com

Serves as the Gateway for Control Panel Application (CPA) service.

ofn.app.printercloud5.com

Serves as the main external gateway, where off network jobs will be received when using the PrinterLogic hosted external gateway.

ofn-gw.app.printercloud5.com

Serves as a failover gateway for off-network print jobs when using the PrinterLogic hosted external gateway.

cdn.app.printercloud5.com

Primary gateway for content delivery network - (AWS, CloudFront), and other static assets such as UI pages.

printercloudmsp5.com

Only for customers under an MSP. Allows MSP to manage and troubleshoot a customer's SaaS instance.

URL

Purpose

{yourinstance}.printercloud10.com

Primary Gateway that allows the PrinterLogic clients on your network to communicate with your SaaS tenant (instance).

printerlogic.printercloud10.com

The Primary gateway for API calls across all instances, customer data is separated by client ID and a security token, and data is encrypted.

agent-api.app.printercloud10.com

Currently the Gateway used for SNMP service. Soon will replace cpp-ui.app.printercloud.com as the primary gateway for all Service Client communication.

static-cdn.printerlogic.com

Serves as the Gateway for delivery of static assets, such as UI pages.

gw.app.printercloud10.com

Serves as the gateway for IdPs, LDAP Scim APIs, and Quota Management.

cpp-ui.app.printercloud10.com

Serves as the Gateway between the Service Client, the user Interface for the CPA, and your SaaS instance.

cpa-api.app.printercloud10.com

Serves as the Gateway for Control Panel Application (CPA) service.

ofn.app.printercloud10.com

Serves as the main external gateway, where off network jobs will be received when using the PrinterLogic hosted external gateway.

ofn-gw.app.printercloud10.com

Serves as a failover gateway for off-network print jobs when using the PrinterLogic hosted external gateway.

cdn.app.printercloud10.com

Primary gateway for content delivery network - (AWS, CloudFront), and other static assets such as UI pages.

printercloudmsp10.com

Only for customers under an MSP. Allows MSP to manage and troubleshoot a customer's SaaS instance.

URL

Purpose

{yourinstance}.printercloud15.com

Primary Gateway that allows the PrinterLogic clients on your network to communicate with your SaaS tenant (instance).

printerlogic.printercloud15.com

The Primary gateway for API calls across all instances, customer data is separated by client ID and a security token, and data is encrypted.

agent-api.app.printercloud15.com

Currently the Gateway used for SNMP service. Soon will replace cpp-ui.app.printercloud.com as the primary gateway for all Service Client communication.

static-cdn.printerlogic.com

Serves as the Gateway for delivery of static assets, such as UI pages.

gw.app.printercloud15.com

Serves as the gateway for IdPs, LDAP Scim APIs, and Quota Management.

cpp-ui.app.printercloud15.com

Serves as the Gateway between the Service Client, the user Interface for the CPA, and your SaaS instance.

cpa-api.app.printercloud15.com

Serves as the Gateway for Control Panel Application (CPA) service.

ofn.app.printercloud15.com

Serves as the main external gateway, where off network jobs will be received when using the PrinterLogic hosted external gateway.

ofn-gw.app.printercloud15.com

Serves as a failover gateway for off-network print jobs when using the PrinterLogic hosted external gateway.

cdn.app.printercloud15.com

Primary gateway for content delivery network - (AWS, CloudFront), and other static assets such as UI pages.

printercloudmsp15.com

Only for customers under an MSP. Allows MSP to manage and troubleshoot a customer's SaaS instance.

Allow List: CRLs and OCSPs

Since Amazon rotates the PrinterLogic certificate every six months, the same issuing CA is not guaranteed to be valid for subsequent issuances. Therefore, we recommend whitelisting http://*.amazontrust.com/* and http://*.ss2.us/* to prevent disruption.

  • CRL:
    • http://crl.sca1b.amazontrust.com/sca1b-1.crl

    • http://crl.r2m02.amazontrust.com/r2m02.crl

  • OCSP:
    • http://ocsp.sca1b.amazontrust.com

    • http://ocsp.r2m02.amazontrust.com

  • CRL: http://crl.rootca1.amazontrust.com/rootca1.crl
  • OCSP: http://ocsp.rootca1.amazontrust.com
  • CRL: http://crl.rootg2.amazontrust.com/rootg2.crl
  • OCSP: http://ocsp.rootg2.amazontrust.com
  • CRL: http://s.ss2.us/r.crl
  • OCSP (1): http://o.ss2.us

  • OCSP (2): http://x.ss2.us/x.cer

Allow List: Off-Network Printing

The options differ depending on whether you use the PrinterLogic-hosted or self-hosted external gateway.

  • (YourInstanceURL)
  • gw.app.(YourInstanceURL)
  • ofn.app.printercloud.com
  • ofn-gw.app.printercloud.com
  • (YourInstanceURL)
  • gw.app.(YourInstanceURL)
  • ofn.app.printercloud5.com
  • ofn-gw.app.printercloud5.com
  • (YourInstanceURL)
  • gw.app.(YourInstanceURL)
  • ofn.app.printercloud10.com
  • ofn-gw.app.printercloud10.com
  • (YourInstanceURL)
  • gw.app.(YourInstanceURL)
  • ofn.app.printercloud15.com
  • ofn-gw.app.printercloud15.com
  • (YourInstanceURL)
  • gw.app.(YourInstanceURL)

  • (Self-hosted gateway URL)

  • (YourInstanceURL)
  • gw.app.(YourInstanceURL)
  • (Self-hosted gateway URL)
  • (YourInstanceURL)
  • gw.app.(YourInstanceURL)
  • (Self-hosted gateway URL)
  • (YourInstanceURL)
  • gw.app.(YourInstanceURL)
  • (Self-hosted gateway URL)

SaaS LDAP Connection

The PrinterLogic SaaS platform is regionally hosted in AWS. Each AWS region is load balanced across multiple availability zones with disaster recovery fail-over capabilities in separate AWS regions.

When using LDAP with the PrinterLogic SaaS platform, to provide real-time username/password authentication for the Admin Console or the Control Panel Application, the source IP address listed below (according to region) must be allowed to communicate with an LDAP server through your firewall. The recommendation is to forward TCP 636 so that the LDAP traffic will be secured using TLS.

Location

DOMAIN NAME

IP Address

United States

printercloud

35.160.78.54

Frankfurt, Germany

printercloud5

35.156.186.96

Sydney, Australia

printercloud10

52.65.56.219

Canada

printercloud15

3.98.74.218

Supported Mobile OS

  • iOS 15, and 16
  • Android 10, 11, 12, and 13

Type 4 Drivers

PrinterLogic does not support Type 4 drivers. Type 4 drivers disable port monitoring which PrinterLogic uses. A Type 4 driver installed on a workstation can impact printing through PrinterLogic and cause jobs not to send.

Supported IPP Version

  • 2.0

    Printing with a mobile device requires access through two specific TCP ports: Port 631 and Port 80.

Client OS and Hardware

This PrinterLogic Client supports the following operating systems.

x86

x64

Windows 10/11

Windows 10/11/2016/2019/2022

 

macOS 11 (Big Sur)

macOS 12 (Monterey)

macOS 13 (Ventura)

 

Ubuntu Linux (LTS) 18.04

Ubuntu Linux (LTS) 20.04

Red Hat 7

Red Hat 8

Other

Chrome OS 88+

The Admin Console interface displays a list of the supported operating systems in Tools then Settings then General, as shown here.

Client workstations must have hardware capable of running the operating system with 30MB free hard disk space for the client installation. Additional space for print drivers being installed may be required as well.

The use of ARM processors is currently not supported for Service Client machines and end-user workstations.

Supported SNMP Versions

If SNMP is enabled, PrinterLogic leverages metadata to ensure precise reporting, SNMP information retrieval, Pull Print/Secure Release Print functionality, and synchronization of identities and email addresses from local PrinterLogic users. For a comprehensive list of the collected metadata and concise descriptions of their use cases see the Metadata Collected by Printerlogic topic.

  • SNMP v1
  • SNMP v2
  • SNMP v3

Supported Browsers

  • Microsoft Edge (Chromium)
  • Safari 15, 16
  • Firefox 3+ and current release
  • Google Chrome 88+

Browser Extensions

Edge (Chromium) Extension

The Edge (Chromium) extension can be found in the Microsoft Store listed as the PrinterLogic Extension v x.x.x.x. This extension is currently only supported for Windows OS. Visit the Microsoft Edge (Chromium) Extension documentation for more information on installing it.

  • PrinterLogic Client version 25.0.0.481 or later.
  • PrinterInstaller service version 5.0.6155 or later.
  • Edge Browser version .88 or later.
  • Using Windows OS. (macOS is not supported currently)

Chrome Browser Extension

The Chrome extension can be found in Chrome Web Store listed as the PrinterLogic Extension vx.x.x.x.

Chromebook OS Extension

The Chromebook extension can be found in the Google Admin Console listed as Extension ID: llhfdhidddepenjnklbngmapjohlbekh

Firefox Browser Extension

Open the Firefox browser and browse to https://www.printerlogic.com/browser-extension/ to install the extension.

Network Connection Ports

General Features

Description

Source

Destination

Destination Port

Printing

Direct IP printing from the end workstation to the printer.

PrinterLogic Client/Workstation

Output Device/Printer

TCP 9100

Chromebook Printing

Driverless IPP printing from the Chromebook device.

Chromebook

Output Device/Printer

TCP 631

LDAP Authentication

LDAP User look up for user authentication.

PrinterLogic Client/Workstation

LDAP Server

TCP 636

SNMP Monitoring

Output Device/Printer monitoring and reporting.

SNMP Service Client

Output Device/Printer

UDP 161, 162

Windows Printer Server Import

Tool for importing printers into a PrinterLogic instance.

Windows Print Server

PrinterLogic Instance/Client

TCP 80, 139, 445 and UDP 137, 138

 

PrinterLogic Mobile App

Description

Source

Destination

Destination Port

Direct IP

Releasing "held" workstation print jobs using the mobile app.

Client/Workstation

Output Device/Printer

TCP 9100

IPP Printing

Printing directly from the mobile device using the mobile app.

Mobile Device

Output Device/Printer

TCP 631/80

 

Off-Network Printing

Description

Source

Destination

Destination Port

Print Job Submission

Printing from Off-Network Device.

Workstation/Client

Off-Network External Gateway

TCP 443

Print Job Routing

External Gateway Service connection to Internal Routing Service.

Off-Network External Gateway

Internal Routing Service Client

TCP 443

Direct IP from Internal Routing Service Client

Internal Routing Service delivery of print job.

Internal Routing Service Client

Output Device/Printer

TCP 9100

 

Simple Badge Release

Description

Source

Destination

Destination Port

RFIDeas Ethernet 241 Device

RFIDeas configuration.

Simple Badge Release Service Client

RFIDeas Device

TCP 23

Elatec TCP3 Device

Elatec TCP3 configuration.

Simple Badge Release Service Client

Elatec TCP3 Device

TCP 80/81

Device Communication

Communication between badge readers and Simple Badge Service Client.

RFIDeas/Elatec Device

Simple Badge Release Service Client

TCP 31990

Direct IP Printing from Job Release

Direct IP Printing once the badge reader has triggered the job for release.

Workstation/Client

Output Device/Printer

TCP 9100

Manufacturers Supporting the CPA

Manufacturer

Non SSO or Manual Login

Single Sign On

Badge Auth

Pin Auth

Copy Scan Tracking

Canon CPA 2.0

Yes

Yes

Yes

Yes

Yes

Fuji Xerox CPA 2.0

Yes

Yes

Yes

Yes

Yes

HP CPA 1.0

Yes

No

No

No

No

HP CPA 2.0

Yes

Yes

Yes

Yes

Yes

Konica Minolta CPA 1.0

Yes

Yes

No

No

No

Konica Minolta CPA 2.0

Yes

Yes

Yes

Yes

Yes

Kyocera

Yes

Yes

Yes

Yes

Yes

Lexmark CPA 1.0

Yes

Yes

Yes

No

No

Lexmark CPA 2.0

Yes

Yes

Yes

Yes

Yes

Ricoh CPA 2.0

Yes

Yes

Yes

Yes

Yes

Sharp CPA 2.0

Yes

Yes

Yes

Yes

Yes

Toshiba CPA 2.0

Yes

Yes

Yes

Yes

Yes

Xerox CPA 1.0

Yes

No

No

No

No

Xerox CPA 2.0

Yes

Yes

Yes

Yes

Yes

Supported Ports for the CPA

See the CPA Supported Ports document.

Other

  • Import Windows Printers: Administrator rights and access to connect to administrative shares (Admin$) on the print server are required to import printers from Windows print servers. Network ports to open between the print server and the importing computer include: TCP ports 80, 139, 445; UDP ports 137, 138.